iBlissa's Policy

Shipping Policy

Thailand First-Class Mail - FREE!
iBlissa.com offers FREE SHIPPING with NO MINIMUM ORDER in Thailand! If you choose this option for your shipping method, we will send your order via First-Class Mail. Orders generally take 1-3 (business) days to process and 3-6 days (sometimes longer, especially near the holidays) for delivery depending on the destination. If you would like to track your order, please email or call us to check for the shipping status.

International Global Express Mail - $30.00
Orders take 1-2 (business) days to process and 7-10 (business) days to deliver depending on the destination and how long it takes to clear customs. International Global Express orders are not trackable once they leave Thailand.

CUSTOMS CHARGES/IMPORT DUTIES: For international orders, any taxes or duties assessed by customs will be the responsibility of the recipient

LOST PACKAGES: On rare occasions, due to no fault on our part, packages sent via the Thailand Postal Service never arrive at their destination. In such instances, we will reship your order after a reasonable time has elapsed but will require that you sign and return a letter confirming that your package indeed was never received. We require this so we can be reimbursed by our insurance company. If we do not receive this signed form back from you, we reserve the right to charge you for the replacement shipment.

Any other problems, concerns or questions can be directed to our Customer Service Representative:

Email: info@iBlissa.com

Payment

Payment Methods
We currently accept Visa, MasterCard, American Express. We do not accept personal checks. We do not ship COD. If you use a credit card for your method of payment, the billing address must match that shown on your credit card statement. Otherwise, your order will be delayed until we can contact you to obtain the correct address.

We do not accept personal checks or counter checks.

Returns Policy

Orders by fax or post
Except for defective or incorrectly sent items, we reserve the right to apply a re-stocking charge of 15%.

Online orders
With the exceptions specified below, all goods may be returned to us for exchange, or full refund (excl. shipping & handling charges), provided that you return them (i) within 10 working days of receiving them and (ii) in their original packaging.

Returns after this date are at our discretion and will incur a re-stocking charge of 15%.

All orders
Defective or incorrectly sent goods may be returned to us for exchange or full refund, provided that they are returned to us (i) within 10 working days of your receiving them and (ii) in their original packaging.
Returns of any items after this date will incur a 15% re-stocking charge. Therefore, to avoid unnecessary expense, please telephone us before you return any item(s).
We do not accept any returns of ear fittings, threads, wires, chains or semi- precious items.

Out of Stock Items
We try to be in stock of all featured items at all times. However, the nature of bead production and sourcing causes occasional and unpredictable shortages. We will ship partial orders, unless you instruct us otherwise. If we are out of stock of your chosen item(s) at the time of your order, please select an alternative. If we are out of stock of an ordered item at the time your order is dispatched to you, please re-order it at a later date.